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How can I find Capsule CRM API token?

Last modified on Sep 16, 2026

To find your Capsule CRM API token (Personal Access Token), follow these step-by-step instructions:

  1. Log in to your Capsule CRM account.

  2. Click on your profile avatar or name in the top-right corner of the screen.

  3.  Select My Preferences from the dropdown menu 

 

Capsule_my_preferences

     4. Look at the left sidebar menu and click on API Authentication Tokens.

     5. Under the Personal Access Tokens tab, click the Generate new API token button.


Capsule_API_Tokens_personal_access

        6. Provide a Description for your token (e.g., the name of the app you are integrating) and check the necessary permission boxes (such as Read, Create, or Delete) required for your integration.

         7. Click Save new Token (or Generate Token).

         access_token_save_changes


   8. Copy the token immediately using the clipboard icon. Then, go back to the Migration Wizard, and continue your data transfer.

API_Token_capsule_access

⚠️ Note: For security reasons, Capsule CRM will only show this token once. Be sure to save it securely; if you lose it, you will need to generate a new one. 

Still need help?

Please submit an inquiry on the contact page, email support@syncmatters.com, or reach out to us via chat.