FAQ
      Back to home
      1. MMC Help Center
      2. FAQ

      I’m experiencing an issue authorizing my CRM. What should I do?

      Last Updated: 05/18/23

      Applies to:

      Users who are trying to authorize/connect CRMs for data migration with Trujay.

      Common Causes / Issues:

      Errors while trying to connect CRMs for data migration.

      Tactical Rundown:

      To fix the issue with the CRM connection/ authorization, you should take the following steps:

      • Ensure you've indicated the correct CRM URL and access credentials in the Migration Wizard.
      • Check up on the status of your CRM platforms, they should be available at the time when migration is performed
      • Your firewall may block access to the server for our IP addresses. Please, add the following IPs to the whitelist:

      88.99.65.231
      5.58.76.130
      204.62.12.24
      93.77.238.130
      204.62.12.42
      88.214.252.75
      82.207.40.19
      Port 80

      After your data import is completed, you can remove our IPs from the server whitelist.

      Still Need Help?

      Please submit an inquiry on the contact page or email support@trujay.com.