I’m experiencing an issue authorizing my CRM. What should I do?

Last Updated: 05/18/23

Applies to:

Users who are trying to authorize/connect CRMs for data migration with Trujay.

Common Causes / Issues:

Errors while trying to connect CRMs for data migration.

Tactical Rundown:

To fix the issue with the CRM connection/ authorization, you should take the following steps:

• Ensure you've indicated the correct CRM URL and access credentials in the Migration Wizard.
• Check up on the status of your CRM platforms, they should be available at the time when migration is performed
• Your firewall may block access to the server for our IP addresses. Please, add the following IPs to the whitelist:

migratemycrm.syncmatters.com - 168.119.137.144
api-backend.api2crm.com - 178.63.141.116

After your data import is completed, you can remove our IPs from the server whitelist.

Still Need Help?

Please submit an inquiry on the contact page or email support@trujay.com.