Last Updated: 09/14/22
Applies to:
People who are having issues with pending records after migration
Common Causes / Issues:
Getting more information on the pending records for the clients who did the migration
Tactical Rundown:
You will need to go to the Wizard Details and find the records which are shown as Pending and click on Details (next to the number of pending records):
Then, after going to the next page, for each pending record, click on the blue sign (with a number):
And in the new window, you can see the explanation for these pending records.
“Default relation to contact not exists” - means that during the migration process the relation between this Contact record and other records was lost for some reason.
“Required contact with id:”1111” not exists” - means that the specific record was not migrated as it was previously either deleted or modified on the source CRM.
In such a case - contact Trujay Support Team (support@trujay.com) or via a Live chat at trujay.com in order to get assistance on this matter.